Last updated: 8 June 2026
Who I am
This website is operated by a sole trader providing virtual assistant services in the United Kingdom.
Business name: Sue Pamp Virtual Assistant
Contact email: info@suepamp.co.uk
Website: suepamp.co.uk
If you have any questions about this Privacy Policy or how your personal data is handled, you can contact me using the details above.
What personal data I collect
When you submit an enquiry via my website, I may collect:
- Your name
- Your email address
- Your telephone number (if provided)
- Business details and information relating to the support you require
- Any other information you choose to include in your message
I only collect personal data that you voluntarily provide and that is necessary to respond to your enquiry.
How your data is collected
Your personal data is collected when you:
- Submit an enquiry via my website form
- Contact me directly by email
Form submissions made through my website are sent to my email inbox for the purpose of responding to enquiries.
How I use your personal data
I use your personal data to:
- Respond to your enquiry
- Communicate with you about potential services
- Arrange discovery calls or consultations where requested
- Provide information about my services relevant to your enquiry
I do not use your data for automated decision-making or profiling. I do not use your data to send newsletters or marketing emails.
Lawful basis for processing
My lawful basis for processing your personal data is legitimate interests when you initiate contact with me.
This means I process your data because it is necessary to respond to enquiries, operate and manage my business, and communicate with prospective clients about services they have requested information about.
I only process data in ways that are necessary for these purposes and in a way that does not override your rights and freedoms.
Data storage and third parties
Your personal data may be processed using trusted third-party service providers, including:
- Website contact form provider (for enquiry submissions)
- Email service provider
- Website hosting provider
These providers act as data processors and only process personal data to enable the services they provide.
Some providers may store or process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR requirements, such as adequacy regulations or standard contractual clauses.
Data security
I take appropriate technical and organisational measures to protect your personal data, including:
- Password-protected accounts
- Restricted access to systems
- Use of secure third-party platforms
While no method of transmission or storage is completely secure, I take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.
Data retention
If you make an enquiry but do not become a client, I will normally retain your personal data for up to three months after the last communication.
Data may be deleted sooner if you request deletion or if it is no longer required for the purposes for which it was collected.
Data may be retained for longer where required for legal, regulatory, or legitimate business record-keeping purposes.
If you become a client, certain records, including invoices, payment records and related business documentation, may be retained for up to six years after the end of the client relationship in order to comply with legal, tax and accounting obligations.
Your rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing in certain circumstances
- Request restriction of processing in certain circumstances
- Request transfer of your data where applicable
To exercise any of these rights, please contact me using the email address above.
Complaints
If you have concerns about how your personal data is handled, please contact me in the first instance so I can try to resolve the issue. Please see my Data Complaints Process here: https://suepamp.co.uk/data-protection-complaints-process/
I will acknowledge your request within one month and respond as soon as reasonably possible.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk
Cookies
This website may use essential cookies necessary for the operation, security and functionality of the website. I do not currently use cookies for advertising purposes. If analytics or additional cookies are introduced in the future, this Privacy Policy will be updated accordingly
Changes to this Privacy Policy
I may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised last updated date.